Enterasys Networks CSX7000 User Manual download pdf (Page 421)

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Central Site Remote Access Switch 421

ERIFYING

THE

ASE

YSTEM

WAN Lines Available for Use?

a. If the system has been operational for longer than 2 minutes, verify that the line is correctly

attached to the proper system resource and port. If not, wait for 2 minutes and check again

for the WAN line availability messages.

b. If using a NT1 or CSU, examine the local and network lights of the NT1 or CSU. If the local

light is on, try another cable between the CyberSWITCH and the NT1 or CSU. If the local

light is not on, but the network error light is on, contact your line provider.

c. If the line was correctly attached, turn the system off, then on. If this fails to correct the

problem, continue with the next step.

d. If using PRI, refer to the Basic Information for Ordering PRI ISDN Lines section found in the

Ordering ISDN Service chapter. Compare the parameters with those required by the PRI line

provider. It is possible that there is a mismatch.

Out Svc (2, 3, 4, or 5) (slot #, port #)

(Layer 2 cannot be established, most likely due to an invalid configuration.)

a. If the system has been operational for longer than 2 minutes, verify that the line is correctly

attached to the proper system resource and port. If not, wait for 2 minutes and check again

for the WAN line availability messages.

b. If the line was correctly attached, turn the system off, then on. If this fails to correct the

problem, continue with the next step.

c. For the “Out Svc2 (slot #, port #)” message with a Basic Rate line, check configuration.

“Auto TEI” should be selected. Reconfigure if necessary.

d. For the “Out Svc2 (slot #, port #)” message with a Primary Rate line, call your line provider

and have the data link restarted.

e. For the “Out Svc3 (slot #, port #)” on an Auto TEI line, check configuration. Try

reconfiguring the line using non-auto TEI.

4. If a WAN line is still unavailable, issue the

console command. If these two messages are

displayed together, you may have a data link problem:

WAN card in slot <slot #> signals it is operational

Abnormal response rcvd: state=-1 msg=73 reason=6 cc state=-1

To correct the problem, try the following:

Check the configuration. Verify that all lines are configured with corresponding data links. If

this is not the case, add data links to all configured lines.

5. If the above actions fail to correct problems, then call your phone company (carrier) to check

the status of the line. If it is determined that there is no problem with the line, contact Customer

Support.

DEDICATED SERIAL CONNECTIONS

1. View the system messages for information on dedicated serial connections. At the

administration console type:

2. The following messages may indicate a problem:

Error mapping adapter # into Host memory map

Type mismatch of configured & installed adapter #

Serial dedicated down: Slot #, Port #

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Enterasys Networks CSX7000 User Manual Page 421

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