Enterasys Networks C2K122-24 User Manual download pdf (Page 25)

Getting Help

SecureStack C2 Installation Guide 1-5

Getting Help

Foradditionalsupportrelatedtotheswitchorthisdocument,contactEnterasysNetworks

usingoneofthefollowingmethods:

BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowing

informationready:

•YourEnterasysNetworksservicecontractnumber

•Adescriptionofthefailu re

•Adescriptionofanyaction(s)alreadytakentoresolvethe

problem(forexample,

changingmodeswitches,rebootingtheunit,etc.)

•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproducts inthe

network

•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)

•Networkloadandframesizeatthetimeoftroubl e(ifknown)

•Thedevicehistory(thatis,haveyou

returnedthedevicebefore,isthisarecurring

problem,andsoforth.)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

World Wide Web www.enterasys.com/services/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

For the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact/

To expedite your message, type [SWITCHING] in the subject line.

To send comments concerning this document to the Technical Publications Department:

Please include the document Part Number in your email message.

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Enterasys Networks C2K122-24 User Manual Page 25