Enterasys Networks Smart 2200 User Manual download pdf (Page 23)

Getting Help

Introduction 1-7

1.1.17 LANVIEW Diagnostic LEDs

LANVIEW diagnostic LEDs serve as an important troubleshooting aid by providing an easy way

to observe the status of individual ports and overall network operations.

1.2 GETTING HELP

For additional support related to the module or this document, contact Enterasys Networks using

one of the following methods:

Before contacting Enterasys Networks for technical support, have the following information

ready:

• Your Enterasys Networks service contract number

• A description of the failure

• A description of any action(s) already taken to resolve the problem (e.g., changing mode

switches, rebooting the unit, etc.)

• The serial and revision numbers of all involved Enterasys Networks products in the network

• A description of your network environment (layout, cable type, etc.)

• Network load and frame size at the time of trouble (if known)

• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

• Any previous Return Material Authorization (RMA) numbers

World Wide Web http://www.enterasys.com

Phone 603-332-9400

1-800-872-8440 (toll-free in U.S. and Canada)

For the Enterasys Networks Support toll-free number in your country:

http://www.enterasys.com/support/gtac-all.html

To send comments or suggestions concerning this document to the Technical Writing

Make sure to include the document Part Number in the email message.

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Enterasys Networks Smart 2200 User Manual Page 23